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Currency - All prices are in AUD

Currency - All prices are in AUD
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Tile Tools HQ

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Terms & Conditions

All Tiletoolshq website pricing is for online orders only. Not valid on in store purchases at Monterrey Tile Co.

Copyright and Trademark Notice
     
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this TileToolsHQ., Copyright © 2014, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

 
 
Payments    
We accept the following credit cards: Visa, MasterCard, American Express, PayPal and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon confirmation of your order.
 
 
Links    
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
 
 
Canellation Policy    
All orders may be subject to a cancellation fee.
 
 
Multiple Product Orders    
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
 
 
Order Acceptance Policy    
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TileToolsHQ reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
 
 
Other Conditions    
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether TileToolsHQ signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
 
 
Out-of-Stock Products    
We will ship your product as it becomes available. Usually, products ship the same day if ordered by Noon (12 p.m.) Arizona time, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
 
 
Privacy    
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using current encryption techniques and firewall technology to the best of our abilities.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the TileToolsHQ site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
 
 
Privacy on Other Web Sites    
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
 
 
Returns    
Our policy is and has always been to satisfy every customer, if you are not satisfied with any item purchased from us, you may return it, within 30 days, with a copy of the invoice/packing slip for refund or credit. We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Product warranties are covered by manufacturers. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

- All returns must have a return authorization number. Please call us prior to returning any item. Return Authorization numbers are only valid for 10 business days (unless an specific exception has been made).

- Items returned for things other than damage or defect must be in sale-able condition in the original packaging.

- Factory drop ship items are subject to a minimum 25% return charge.

- Items designated as a special order, or items categorized in the Clearance & Bargain Items cannot be returned.

- While a rare occurance, we do reserve the right to correct pricing errors.

- Prices are subject to change without notice and limited to stock on hand.

- Repairs on power tools that are not DOA must be handled by the manufacturer’s warranty. Most manufacturers carry a 1 year warranty and can assist in the repair or replacement of your product. Warranty claims must be filed by the customer directly with the manufacturer.

- All special order items are non refundable unless an error was made on our part.

- Claims must be filed with the shipping company upon receipt when there is physical damage to the exterior of the packaging.

- Damage to an item that is not physically apparent upon delivery must be reported to us within 48 hours of receipt.

- Refunds will be credited back to the original card used.

- If you have any questions regarding returns that haven't been addressed, please feel free to call or email us during normal business hours and someone will get back to you within 24 hours.
 
 
Shipping Policy    
Shipping Time -- Most orders received before NOON Arizona time will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 Arizona time will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, OR HOLIDAYS except by prior arrangement.If you have questions regarding when an item will ship please give us a call at 1-844-309-2945.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by FED EX or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
 
 
Taxes    
TileToolsHQ shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
 
 
Typographical Errors    
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.
 
Orders    

    - We accept Visa, Master Card, American Express, Discover Card & Pay-Pal.
    - Applicable sales tax will be added to orders from Arizona residents.
    - Phone lines are open from 7:00 am to 5:00 pm Monday thru Friday Arizona time.
    - Se Habla Español
    - First time orders may be subject to further authorization verification requirements.
    - Some items may be slightly different than the product image. In some cases, a substantially similar product may be shipped in place of the pictured item on TileToolsHQ

 
Shipping    

    - No minimum order. Items marked as free shipping will not be charged shipping.
    - We ship most items FedEx ground from our AZ warehouse.
    - In order to comply with VOC regulations and other environmental quality statutes employed by some states, TileToolsHQ may send regulated materials in smaller containers.
    - Some items ship direct from the manufacturer.
    - Some items including large and heavy equipment must be shipped by truck to an commercial address.
    - Truck items will have this icon displayed
    - Claims must be filed with the shipping company upon receipt when there is physical damage to the exterior of the packaging.
    - In the event we do not have an item in stock or quantity available, you will be notified by email or phone and given the expected arrival date.
    - Back ordered items will be shipped using the shipping method you selected when stock arrives in our warehouse. You will receive an email notification when your order ships.
    - Free shipping on selected items applies to orders placed in the Continental U.S. only. Free shipping items do not qualify for expedited shipping. Please call for expedited shipping quote. We reserve the right to select shipping methods and carriers for Free Shipping items
    - Additional Charges will apply to shipments outside of the Continental U.S.
    - Items marked with the following icon must be shipped to a commercial address taking the hassle off trucking deliveries.
    - We have to secure on pallets large and heavy equipment, or if the package size exceeds maximum dimension shipping capacities.
    - Shipping time is generally the same as FedEx ground service.
    - These items must normally be shipped via a freight carrier such as Roadway or Yellow Freight or other large trucking companies to your location.