At TileToolsHQ, we take your orders seriously, and we do our best to ship out orders in a timely manner- most orders ship in the same or next business day. If it will take longer, you will be notified through the email used on the order.
** Expedited orders placed after hours (After 2pm MST) Friday or the weekend will ship the next business day.
Pricing
We do our best to save you money on shipping by providing free shipping on many proructs in our catalog and discounted rates for UPS and FedEx. Products with free shipping will be shipped with the method of our choice. We cannot accept payment for upgraded shipping after an order is placed.
Orders
- We accept Visa, Master Card, American Express, Discover Card, Pay-Pal, and Amazon Pay.
- Applicable sales tax will be added to orders from Arizona residents.
- Se Habla Español
- We reserve the right to further verify orders from first time buyers- this is to help protect us and our customers from fraud.
- In rare cases, items may vary from images seen online. If there is a concern, please contact us!
Multiple Product Orders
For multiple product orders, we will ship all products on the order at the same time. If an item is unavailable at the time of purchase, you will be notified through the email address on the order, and we may request whether to ship what is available or wait for the entirety of the order. If we do not receive a response, we will hold all products, until we can ship a complete order.
Out-of-Stock Products
When a product is unexpectedly out-of-stock, you will be notified through email of when the product will be available to ship. You can cancel your order at any time prior to shipping.
Special Order Products
Allow up to 2 weeks lead time for special order items. If more time is needed, we will contact you. Special order items cannot be returned or refunded. Replacements can be sent for manufacturer defects.
Order Cancellation
Orders may be cancelled any time before they are shipped. Orders in transit may be refused at the door (When possible)- once we receive the product back, a refund can be issued, minus any shipping fees.
Order Acceptance
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TileToolsHQ reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
Returns Policy
Within 30 days of delivery, we fully cover shipping (Including return shipping), on products that are damaged, defective, or mis-shipped. Please call or email us right away, should there be a problem, and, if possible, please provide pictures.
Customer satisfaction is important to us! If you are not satisfied with any item purchased from us, you may ship it back to us, within 30 days of delivery, with a copy of the invoice/packing slip for refund or store credit. Returned orders must be in New/Good condition, unless it was already damaged or defective before arrival. Refunds will be credited back to the original payment method, store credit will be issued to the account the order was placed under.
Products designated as a special order or clearance cannot be returned. All special order or clearance items are non-refundable unless an error was made on our part.
Repairs on power tools that are not DOA must be handled by the manufacturer’s warranty. Most manufacturers carry a 1-year warranty and can assist in the repair or replacement of your product. Warranty claims must be filed by the customer directly with the manufacturer.
If you have any questions regarding returns that haven't been addressed, please feel free to email us from the Contact Us page and someone will get back to you within 24 hours.
Shipping Policy
Most orders received before 1:00 PM Arizona time will ship the same day, provided the product ordered is in stock. Most orders received after 1:00 PM Arizona time will ship the next business day. Orders are not processed or shipped on Saturday, Sunday, or Holidays.
- No minimum order.
- Items marked as free shipping will not be charged shipping, unless an expedited option is selected.
- We ship most items from our AZ warehouse. Some items may ship directly from the manufacturer.
- In order to comply with VOC regulations and other environmental quality statutes employed by some states, TileToolsHQ may send regulated materials in smaller containers.
- Some items including large and heavy equipment must be shipped by truck to a commercial address. These items will generally be designated in the items description.
- Pictures should be sent to us (fulfillment@tiletoolshq.com) upon receipt when there is physical damage to the exterior of the packaging.
- Free shipping on selected items applies to orders placed in the Continental U.S. only. Free shipping does NOT include expedited shipping. Expedited shipping is quoted separately on free shipping items. We reserve the right to select shipping methods and carriers for Free Shipping items.
- Flat Rate & Flat Fee shipping options will be shipped by carrier of our choosing. Flat Rate & Flat Fee ship options may be charged additional fees per item, please refer to the products shipping description.
- Additional Charges such as duties and taxes will apply to shipments outside of the Continental U.S.
- Transit times will vary based on your location, but are generally 3-5 business days.
- Pallet-sized orders, oversized items, and heavy items that exceed normal carrier limits will need to be shipped via freight carriers or trucking companies to your location. Bear in mind, these companies charge more for residential locations.
